FAQ

1.What types of robotics & automation parts do you manufacture?

We produce precision components and assemblies commonly used in robotics and automation: CNC-machined parts (shafts, housings, brackets), gears and splines, couplings, end-effectors, sensor mounts, actuator components, cable carriers, sheet-metal enclosures, and full custom subassemblies. We also offer surface finishes (anodizing, plating, passivation) and secondary operations (heat treatment, grinding, assembly, testing).

2.Can you make custom parts from our drawings or samples?

Yes — we manufacture to customer drawings, 3D CAD files (STEP, IGES, SolidWorks), or physical samples. We provide DFM feedback, rapid prototyping, iteration on tooling, and can sign NDAs. Prototyping, low-volume runs and scale-up to mass production are all supported.

3.What are your minimum order quantities (MOQ) and typical lead times?

MOQs vary by part complexity and process: prototypes can be produced as single pieces; production runs commonly start at 50–500 units. Lead time depends on design, material and finish — typical ranges: prototypes 1–3 weeks, small production runs 3–6 weeks, larger runs 6+ weeks. We’ll give an exact schedule after reviewing your part data.

4.What materials and tolerances can you work with?

Common materials: aluminum, stainless steels, tool steels, brass, copper, engineering plastics (POM/Delrin, PTFE, PEEK), and specialty alloys. Typical precision tolerances are in the range of ±0.01–±0.05 mm depending on geometry and process; tighter tolerances are achievable with precision machining and grinding — quote will specify achievable tolerances for your design.

5.How do you ensure quality and what certifications/documentation do you provide?

Quality control includes incoming material inspection, in-process checks, final inspection with gauges/CMM, and functional testing where required. We can provide inspection reports, first article inspection (FAI), material certificates (MD/COA), and conform to standards such as ISO 9001 procedures. If you need industry-specific documents (PPAP, RoHS/REACH compliance), we can include those in the package.

6.What are your shipping, packaging and after-sales policies?

We offer custom packaging, kitting and labeling, protective transit packaging for delicate components, and handle export documentation (commercial invoice, packing list, B/L). Shipping options include air, sea and courier; lead times and cost depend on destination and service level. After delivery we provide warranty terms, spare parts supply and ongoing technical support for integration or troubleshooting.